Sr. Director, GTM Operations (SF)
Company: Route
Location: San Francisco
Posted on: May 19, 2024
Job Description:
Buying stuff online can get messy once you hit that "order"
button. Managing dozens carrier tracking links, dealing with lost
or damaged packages, and resolving issues with customer support can
feel like a wild goose chase. That's why we created the Route - to
make the post-purchase experience for consumers like you, and the
brands you love, as seamless as possible. -Route is on a mission to
connect the world's commerce. Through our network of millions of
Route App users and thousands of merchants, we're making it easier
than ever for consumers to track, insure, and discover their
favorite products in one place - which connects the world's best
direct-to-consumer brands to happy, repeat customers.Since Route
launched in 2018, we've been on a journey to build innovative
products that empower our customers, all while fostering a
people-first, values-driven company culture. We're looking for
talented people across the ecommerce space to join us on the next
steps of this adventure.The Go to Market Operations team
collaborates closely with various groups, including Ops,
Go-To-Market, Sales, Marketing Ops, and Customer Success (CS).
Their core focus is to drive the discovery, onboarding, and
nurturing of partnerships with global, innovative brands seeking to
establish modern customer relationships, spanning from checkout to
delivery and beyond. -The opportunity -As a Sr Director of the GTM
Operations team, you play a key role in strategic planning, revenue
forecasting, performance analysis. You have the opportunity to
collaborate with our SVP customer success and support to help
identify and drive improvements in metrics centered around
retention and satisfaction. -What you'll do
- Strategic Planning: Develop and implement comprehensive GTM
strategies that align with the company's growth objectives. This
includes market analysis, segmentation, and developing tactics to
penetrate target markets.
- Revenue Forecasting and Analysis: Oversee revenue forecasting
and analyze performance metrics to identify opportunities for
growth and improvement. -
- Customer Success and Support Analysis: Help identify and drive
improvements in key metrics around customer retention and
satisfaction.
- Sales and Marketing Alignment: Ensure alignment between sales
and marketing teams, optimize lead generation, and the conversion
processes.
- Process Optimization: Review and enhance sales and marketing
processes to increase efficiency and effectiveness. -
- Team Leadership: Manage and mentor a team of revenue operations
professionals, fostering a culture of high performance and
continuous learning.
- Technology and Tools: Oversee the selection and implementation
of tools and technologies to support GTM and revenue operations,
including CRM systems (Salesforce) and data analytics platforms
(tableau, etc.).
- Stakeholder Collaboration: Work closely with other department
heads, such as product development, customer service, and finance,
to ensure cohesive efforts across the company.
- Reporting and Insights: Provide regular reports to senior
management on revenue performance, market trends, and operational
insights.What we're looking for
- 8+ years of experience in a role focused on GTM Operations
- Bachelor's degree in Business, Marketing, or a related field,
master's degree preferred but not required
- Proven experience in go-to-market strategy development and
execution
- Expertise in project management, overseeing multifaceted
initiatives, and ensuring timely and successful project
delivery
- Experience with Salesforce, Tableau or other CRM/ analytics
platforms -
- Able to articulate complex ideas and strategies to key
stakeholders
- Strong analytical skills with the ability to interpret complex
data and make strategic decisions
- Demonstrated success in driving growth for an organization with
a revenue exceeding $100 million with the focus on business
expansionEqual opportunity for allRoute is an Equal Opportunity
Employer. We embrace diversity and equal opportunity in a serious
way. We are committed to building a team that represents a variety
of backgrounds, perspectives, and skills. The more inclusive we
are, the better our work will be.Total RewardsWe know our team
works best when everyone feels happy, healthy, and supported. We
offer to pay 100% of your health insurance premiums on a $0
deductible plan for you and your family, remote or hybrid work
arrangements, unlimited PTO, 401k matching, formalized growth
opportunities, learning & development, DEI programs & events, and
so much more.Pay TransparencySalary for this role: $246,000 -
$258,000The cash compensation above includes base salary, and is
not reflective of potential commission for employees in eligible
roles, or annual bonus targets under Route's bonus plan for
eligible roles. In addition to cash compensation, all Route
employees are eligible to participate in Routes equity incentive
plan to receive stock options per the terms of the agreement. Some
roles may also be eligible for overtime pay. Individual
compensation packages are based on a few different factors unique
to each candidate, including their career level, skills,
experience, specific geographic location qualifications and other
job-related reasons.
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Keywords: Route, South San Francisco , Sr. Director, GTM Operations (SF), Executive , San Francisco, California
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