Outside Auto Appraiser- Sacramento, CA
Company: The Travelers Companies Inc.
Location: Rancho Cordova
Posted on: May 12, 2024
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. Thats the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$61,600.00 - $101,600.00Target Openings1What Is the
Opportunity?Under direct supervision, this position has
responsibility for inspecting, estimating, negotiating, and
evaluating 1st and 3rd party auto physical damage claims, including
both personal and business insurance claims. The claim types will
be basic to moderate physical damage coverages as it relates to
damage assessment. This includes collision, comprehensive, property
damage related to autos, rental and towing as well as fire, theft,
flood, lightning, diminished value claims and any claims that
involve injuries. The actual resolution and settlement of these
claims will be the responsibility of the Auto Claim Professional.
This position will serve as a technical resource for auto claim
staff and will provide advice and direction to claim professionals
on claim damages to achieve optimal outcomes. This position is
based 100% remotely and may include a combination of mobile work
and/or work from your primary residence. This job does not lead
others.What Will You Do?Delivers consistent service quality
throughout the claim life cycle, including but not limited to
prompt contact, explaining the process, setting expectations,
on-going effective communication, and follow-through and meeting
commitments to achieve optimal outcome on every file.Effectively
manages work assignments and promptly travel to location of vehicle
/ equipment. Arranges to view vehicle / equipment if not readily
accessible.Scopes claims utilizing technical expertise and
information gathered to accurately determine physical claim value
of claims using company recognized resources, estimating and
evaluation software.Establishes the physical damage claim value of
assigned losses.Prepares and documents accurate vehicle / equipment
damage appraisals, Actual Cash and Replacement values according to
applicable regulatory and corporate guidelines.Partners with the
assigned Claim Professional throughout the life of the claim.
Partners from initial investigation through final recovery to
ensure appropriate claim resolution and pursuit of alternative
recovery sources (e.g. Subrogation, SIU, etc.).Negotiates the claim
with the customer and/or repair facilities leveraging appropriate
resources and achieve agreement on value including required
payments.For applicable Total Loss claims, determines settlement
amounts, including applicable coverages and deductibles.Negotiates
and conveys claim settlements within authority and initiate payment
to the customer, including total loss, rental reimbursement,
etc.Provides all lines of business and departments, i.e. property,
Boat and Yacht, Inland Marine, Public Sector, etc. with inspection
assistance as needed, including Catastrophe response.Effectively
manages work assignments and tracks savings and referrals.Reviews
and analyzes coverage and apply policy conditions, provisions,
exclusions, and endorsements pertinent to a variety of 1st party
auto damage claims.When appropriate, conducts damage management
including properly managing the repair process.Establishes timely
and maintains appropriate claim and expense reserves.Develops,
documents and continually updates a plan of action, including
maintaining an effective diary to manage the vehicle repair process
to assist with bringing the repairs to a timely
resolution.Communicates claim damage assessment following
negotiation of value with repair facilities.Obtains authorization
to initiate payment to the customer/repair facility.In order to
perform the essential functions of this job, acquisition and
maintenance of Insurance License(s) may be required to comply with
state and Travelers requirements. Generally, license(s) must be
obtained within three months of starting the job and obtain ongoing
continuing education credits as mandated.This position will require
participation in our Catastrophe Response Program which could
include deployment away for a minimum of 16 days which includes 2
travel days to assist our customers in other states.Perform other
duties as assigned.What Will Our Ideal Candidate Have?Associates
Degree, Bachelors Degree or Technical School Degree preferred.
State appraiser and claim handling licenses (where applicable)
preferred.Two years of auto appraisal experience preferred; prior
experience with insurance carrier preferred.Strong technical
background including extensive knowledge of auto repair and repair
techniques, including thorough understanding of auto terminology
and construction preferred.Thorough knowledge of claims appraisal
systems and overall claim operations, Windows proficiency,
including Excel and Word.Participates in Auto Catastrophe response,
including extended deployment and unscheduled travel with minimal
notice.Strong mathematical and negotiation skills.Demonstrated
ownership attitude and customer centric response to all assigned
tasks.Strong teamwork skills.Ability to remain current on
jurisdictional laws and regulations, and communicating compliance
requirements to other claim staff as appropriate.Commitment to
continuous education.Competency Levels:Analytical Thinking
BasicJudgment/Decision Making BasicCommunication BasicNegotiation
IntermediateInsurance Contract Knowledge BasicPrinciples of
Investigation BasicValue Determination IntermediateSettlement
Techniques IntermediateAuto Technical IntermediateWhat is a Must
Have?High School Degree or GED with a minimum of one year auto
appraisal experience required.Valid Driver's LicenseWhat Is in It
for You?Health Insurance: Employees and their eligible family
members including spouses, domestic partners, and children are
eligible for coverage from the first day of employment.Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to
your first 5% of eligible pay, subject to an annual maximum. If you
have student loan debt, you can enroll in the Paying it Forward
Savings Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.Paid Time Off: Start your career at Travelers
with a minimum of 20 days Paid Time Off annually, plus nine paid
company Holidays.Wellness Program: The Travelers wellness program
is comprised of tools, discounts and resources that empower you to
achieve your wellness goals and caregiving needs. In addition, our
mental health program provides access to free professional
counseling services, health coaching and other resources to support
your daily life needs.Volunteer Encouragement: We have a deep
commitment to the communities we serve and encourage our employees
to get involved. Travelers has a Matching Gift and Volunteer
Rewards program that enables you to give back to the charity of
your choice.Employment PracticesTravelers is an equal opportunity
employer. We believe that we can deliver the very best products and
services when our workforce reflects the diverse customers and
communities we serve. We are committed to recruiting, retaining and
developing the diverse talent of all of our employees and fostering
an inclusive workplace, where we celebrate differences, promote
belonging, and work together to deliver extraordinary results.In
accordance with local law, candidates seeking employment in
Colorado are not required to disclose dates of attendance at or
graduation from educational institutions.If you are a candidate and
have specific questions regarding the physical requirements of this
role, please send us an email so we may assist you.Travelers
reserves the right to fill this position at a level above or below
the level included in this posting.To learn more about our
comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/.0by
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Keywords: The Travelers Companies Inc., South San Francisco , Outside Auto Appraiser- Sacramento, CA, Other , Rancho Cordova, California
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