Parts Counter Sales
Company: Gee Heavy Machinery
Location: Sacramento
Posted on: May 9, 2024
Job Description:
The primary focus of this role is to initiate and complete
customer parts orders and provide solutions to customers for any
parts issues. A Parts Counter Associate will be the initial point
of contact for all parts inquiries, while continuously
communicating with customers and Gee Heavy Machinery team members
to ensure the correct parts are consistently provided to our
customers at the desired time. You will also become a member of
Local union 3.
Responsibilities:
- Create, maintain, and invoice parts orders for external and
internal customers.
- Initial point of contact for all parts inquiries (internal and
external).
- Work closely with warehouse associates and management to ensure
customers receive the correct parts at the correct time.
- Collaborate with other departments to guarantee the timely
processing of parts orders.
- Perform various warehouse duties, including picking orders,
shipping/receiving, checking in emergency and stock orders,
shelving and locating stocked parts.
- Deliver parts to customers, field technicians and shop
locations.
- Carry out general housekeeping duties in the parts department
and warehouse, minimizing the level of dust and dirt in those
areas.
- Collaborate with service operations to maintain accurate
warranty parts hold inventory and ensure parts are returned to the
manufacturer per requirements.
- Collect customer deposits, obtain credit card information or
work with the customer and the credit department to create a charge
account.
- Actively participate in the meeting of department goals,
including customer loyalty, order pulling accuracy and cycle
counting.
- Contribute to accurate customer name and address information in
customer relationship management (CRM) system.
- Other duties as assigned.
Required Skills/Abilities:
- Ability to work safely in a fast-paced environment.
- Detail-oriented and organized, with the ability to manage
multiple priorities and meet deadlines in a changing work
environment.
- Excellent written and verbal customer service skills
required.
- Ability to work independently and collaborate with a team.
- Skilled in using relevant software applications, such as
Microsoft Office Suite and enterprise resource planning system
(ERP).
- Valid driver's license and clean driving record.
- Certified in operating a forklift.
Education and Experience:
- Experience in successfully dealing directly with the public.
- Prior automotive and/or equipment parts experience
desirable.
- Minimum of two years of related experience preferred.
- High School diploma or equivalent.
,
.
Keywords: Gee Heavy Machinery, South San Francisco , Parts Counter Sales, Sales , Sacramento, California
Didn't find what you're looking for? Search again!
Loading more jobs...