Senior Client Services Engineer
Company: Zoox
Location: San Mateo
Posted on: May 8, 2024
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Job Description:
Foster City, CAInformation Technology - Network Services &
Client Support /Full-time /On-siteAs a Senior Client Services
Engineer, you will be the technical escalation point for all Client
Service Engineers and Technicians.
Experience, qualification, and soft skills, have you got everything
required to succeed in this opportunity Find out below.
You will help engineer technical solutions, assist with day-to-day
support operations, and drive projects to improve user experience
and team efficiency.
This role requires an individual to be highly technical, have
exceptional problem-solving skills, and have strong communication
and leadership skills.
In this role, you will:Provide support for all end-user technology
services while in-person, or remote via Jira Service Desk and
Slack. -Develop, enhance, and implement Client Services processes
and policies. -Schedule, manage, and direct Client Services team
members on a daily basis.Deploy and maintain conference room
systems, printers, digital signage, and other office equipment.Work
cross-collaboratively on client-side projects to improve security,
increase efficiency, or improve user experience. -Create and
maintain documentation for internal team processes and user-facing
support articles.Travel may be required to support various Zoox
office locations.Qualifications:8+ years of experience in an IT
Support/Admin role.2+ years of experience in a lead role.Experience
with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise
environment.Solid understanding of basic networking concepts (VPN,
DHCP, DNS, etc.)Experience with Jira, Confluence, or similar
ticketing and documentation tools.
Strong knowledge of Active Directory account administration.
Strong critical thinking, problem solving, communication and
prioritization skills.CompensationThere are three major components
to compensation for this position: pay, Amazon Restricted Stock
Units (RSUs), and Zoox Stock Appreciation Rights.
The pay range for this position is $135,000 to $165,000.
A sign-on bonus may be offered as part of the compensation
package.
Compensation will vary based on geographic location and level.
Leveling, as well as positioning within a level, is determined by a
range of factors, including, but not limited to, a candidate's
relevant years of experience, domain knowledge, and interview
performance.
The pay range listed in this posting is representative of the range
of levels Zoox is considering for this position.Zoox also offers a
comprehensive package of benefits including paid time off (e.g.
sick leave, vacation, bereavement), unpaid time off, Zoox Stock
Appreciation Rights, Amazon RSUs, health insurance, long-term care
insurance, long-term and short-term disability insurance, and life
insurance.About ZooxZoox is developing the first ground-up, fully
autonomous vehicle fleet and the supporting ecosystem required to
bring this technology to market.
Sitting at the intersection of robotics, machine learning, and
design, Zoox aims to provide the next generation of
mobility-as-a-service in urban environments.
We're looking for top talent that shares our passion and wants to
be part of a fast-moving and highly execution-oriented team.Follow
us on LinkedInAccommodationsIf you need an accommodation to
participate in the application or interview process please reach
out to accommodations@zoox.com or your assigned recruiter.A Final
Note:You do not need to match every listed expectation to apply for
this position.
Here at Zoox, we know that diverse perspectives foster the
innovation we need to be successful, and we are committed to
building a team that encompasses a variety of backgrounds,
experiences, and skills.
Keywords: Zoox, South San Francisco , Senior Client Services Engineer, Engineering , San Mateo, California
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here to apply!
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