Technical Support Engineer - University Graduate 2024
Company: Verkada
Location: San Mateo
Posted on: May 8, 2024
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Job Description:
Who We Are
Verkada is the largest cloud-based B2B physical security platform
company in the world. Only Verkada offers six product lines - video
security cameras, access control, environmental sensors, alarms,
workplace and intercoms - integrated with a single cloud-based
software platform.
Designed with simplicity and scalability in mind, Verkada gives
organizations the real-time insight to know what could impact the
safety and comfort of people throughout their physical environment,
while empowering them to take immediate action to minimize security
risks, workplace frustrations and costly inefficiencies.
Founded in 2016 with more than $460M in funding raised to date,
Verkada has expanded rapidly with 16 offices across three
continents, 1,700+ full-time employees and 20,000+ customers across
70+ countries.
The Role
Verkada is looking for Technical Support Engineers to support our
growing base of enterprise customers. As a member of our Technical
Support Engineering team, located in San Mateo, supporting the
entire line of Verkada cloud-managed building security products.
Working independently and collaboratively, you will solve technical
issues and advise customers on our platform.
Responsibilities include troubleshooting complex customer
environments, educating customers on system installation and
configuration, collaborating with Engineers to identify and resolve
bugs, providing crucial feedback to Product Management to drive
product improvement, and creating knowledge base articles. Our team
is the bridge between customers, Engineering, and Product
Management. If you want to make an impact and advance your career
in the cloud-managed IoT space, we'd love to hear from you!
Responsibilities
US Employee Benefits
Verkada is committed to investing in the holistic health and
wellbeing of all employees and their families. Our benefits and
perks programs include, but are not limited to:
--- Healthcare programs that can be tailored to meet the personal
health and financial well-being needs - Premiums are 100% covered
for the employee under most plans and 80% for family premiums
--- Nationwide medical, vision, and dental coverage
--- Health Saving Account (HSA) and Flexible Spending Account (FSA)
with tax saving options
--- Expanded mental health support
--- Paid parental leave policy & fertility benefits
--- Time off to relax and recharge through our paid holidays,
firm-wide extended holidays, flexible PTO, and personal sick
time
--- Professional development stipend
--- Wellness/fitness benefits
--- Healthy lunches and dinners provided daily
Pay Disclosure
At Verkada, we want to attract and retain the best employees, and
compensate them in a way that appropriately and fairly values their
individual contribution to the company. With that in mind, we
carefully consider a number of factors to determine the appropriate
starting pay for an employee, including their primary work location
and an assessment of a candidate's skills and experience, as well
as market demands and internal parity. This estimate can vary based
on the factors described above, so the actual starting base pay may
be above or below this range. Base pay is also just one component
of Verkada's total rewards package. A Verkada employee may be
eligible for additional forms of compensation, depending on their
role, including sales incentives, discretionary bonuses, and/or
equity in the company in the form of Restricted Stock Units
(RSUs).
Estimated Hourly Pay Range
$30-$63 USD
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing
employment opportunities to all individuals. All applicants for
positions at Verkada will be treated without regard to race, color,
ethnicity, religion, sex, gender, gender identity and expression,
sexual orientation, national origin, disability, age, marital
status, veteran status, pregnancy, or any other basis prohibited by
applicable law.
Keywords: Verkada, South San Francisco , Technical Support Engineer - University Graduate 2024, IT / Software / Systems , San Mateo, California
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