Field Service Manager

Company: Culture Biosciences
Location: South San Francisco
Posted on: October 31, 2025

Job Description:

About Us: Culture’s mission is to simplify and accelerate bioprocess development to enable our customers to bring their biopharmaceutical products to market faster. With a focus on upstream cell culture process development, Culture has developed a unique platform that merges products, services and data management that can be applied to mammalian, microbial and viral vector production processes. This platform enables high-throughput process development projects to be rapidly and seamlessly executed directly by our customers in their own facilities, in our service laboratories, or both, all driven by our cloud-connected web application, accessible from anywhere, for designing, managing and analyzing experiments. At Culture, we combine our passions for biomanufacturing, engineering, and operations to build new solutions that make bioprocess development faster. We value collaboration for exceptional results, innovate with purpose, and earn our customers’ trust every day. The Opportunity: Culture Biosciences is looking for a Field Service Manager to support the successful deployment of Culture BIoscience’s products and bring new opportunities to the bioprocessing community. Your focus will be on installing, repairing, and decommissioning equipment in our customers' facilities. What you'll do: Provide excellent customer service and build relationships both remotely and on-site with customers and our commercial partners. Perform installation, qualification, diagnostics (remote and on-site), routine maintenance, and repairs of equipment installed at customer sites including customer IT requirements. Participate in internal and external preparation and planning activities to include tracking installation, qualification, routine maintenance and repair calls, managing inventories and other appropriate reports. Coordinate issue resolution with appropriate internal teams including but not limited to R&D, Software, Quality Assurance, and Commercial teams. Develop standard operating procedures related to job function. Develop, maintain and deliver training materials and programs related to servicing of Culture equipment. Generate and/or review and improve technical documents including installation and operating manuals. Ensure accurate tracking and completion of quality metrics including: response time, first time fix rate, customer satisfaction, and others. Work closely with our engineering team and gather expertise on our hardware, software, and consumables. Take ownership for laying the foundations and building Culture’s field service organization. Basic Qualifications: Associate’s degree, military experience, or an equivalent technical education or professional experience in Biomedical, Mechanical or Electrical Engineering, or Automation. 5 years of experience working as a field service engineer or comparable role Systems level understanding Working knowledge of information technology systems Outstanding communication skills and ability to provide excellent customer service Knowledge of laboratory equipment and bioprocessing equipment Valid driver's license Ability to travel internationally Ability to lift over 50lbs and be able to stand or walk for extended periods. Preferred qualifications 3 years experience working with bioreactors Knowledge of upstream bioprocess development Software/firmware troubleshooting experience Installation and Commissioning of bioprocessing equipment. Knowledge of IQ/OQ within non-GMP/GMP facilities Proficiency in Linux In addition to competitive compensation and benefits, we offer a supportive environment and career development opportunities that include: Training on an industry leading bioreactor platform Ongoing technical training opportunities Mentorship opportunities with industry experts Career advancement in a growing organization Our company values are: Collaborate for exceptional results. We work across teams and with partners to combine expertise, share ideas, and drive innovation — delivering impactful solutions that improve lives. Innovate with purpose. We pursue science that matters — driven by a clear mission to develop meaningful solutions that address real patient needs and advance human health. Earn our customers’ business every day. We build trust through consistent quality, scientific integrity, and responsive support — delivering value that makes us a partner of choice. Location & Schedule: This is an on-site/hybrid position. We’re looking for someone based in the San Francisco Bay Area who is able to work in person at our office in South San Francisco at least 2 days per week. Ability to operate on-call, both in and out of normal working hours, with the possibility of 50% overnight travel within North America. Base Salary Range: Culture Biosciences's compensation package includes market competitive salary, equity for all full time roles, and great benefits. Our expected salary range for this role is $121,000-$150,000. We are hiring for multiple levels and backgrounds so final offers may vary within the range provided based on experience, expertise, and other factors. Benefits: Competitive salary and equity compensation Medical, Dental, Vision, and Life insurance Medical and Dependent Care FSA (prorated based on start-date) 401(k) plan with company match Responsible Time Off (non-accrual based) policy, 11 paid company holidays and a week-long winter break 12 weeks of parental leave at full salary Culture Biosciences provides equal employment opportunities to all employees and applicants. We seek to build a company that promotes inclusion and expands the diversity of our industry as a whole. We encourage people with identities underrepresented in biotech and technology to apply.

Keywords: Culture Biosciences, South San Francisco , Field Service Manager, Engineering , South San Francisco, California