Concierge
Company: The Estate Yountville
Location: Yountville
Posted on: May 2, 2024
|
|
Job Description:
CONCIERGEYountville, CA Laying in the heart of Napa Valley, The
Estate Yountville features two magnificent hotels that embody the
perfect getaway and retreat. Surrounded by vineyards, Michelin-star
restaurants and exquisite views in Yountville, our 22-acre haven
sits among one the most coveted viticulture regions in the world.
We invite our guests to immerse themselves in a redesigned Wine
Country experience in a delightfully vino-cultured manner: two
luxury hotels with decidedly different personalities - the vibrant
Hotel Villagio and its sophisticated counterpart, Vintage House, a
chic and tranquil sanctuary. A combined room-count of nearly 200
rooms and suites allows us to create a memorable experience for any
occasion! JOB SUMMARY: The Concierge is responsible for providing
attentive courteous and efficient service to all guests from
arrival to departure. The main focus is to engage every guest in
conversation and recognition as well as resolve any guest issues
immediately. The concierge is available to answer any guest
inquiries regarding the city events and attractions. This
individual will provide exceptional customer service to all of our
guests and will support other departments including Sales Front
Office and Bellman/Van as needed. ESSENTIAL JOB RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly
service-oriented manner.Maintain high standards of personal
appearance and grooming which include wearing the proper uniform
and name tag when working (per brand standards).Maintain regular
attendance in compliance with hotel standards as required by
scheduling which will vary according to the needs of the
hotel.Maintain a friendly and warm demeanor at all times.Coordinate
special events or special projects as assignedAssists guest with
problems with hotel servicesArrange transportation needs for
guestsResponds to inquiries with accurate information regarding
hotel features services and assistance.Knowledgeable of daily
functions VIP's and any other special events occurring in or
pertaining to the hotelProvide information on the geographical
area. Suggest site-seeing locations and arrange toursBe familiar
with all Hotel policies and house rules as well as hospitality
terminology.Have knowledge of and assist in emergency procedures as
required.Employees must at all times be attentive friendly helpful
and courteous to all guests managers and all other employees.Ensure
logging and delivery of packages mail and messages as needed to
guests and meeting rooms.Use proper two-way radio etiquette at all
times when communicating with other employees.Attend meetings as
required by management.Perform any other duties as requested by
management. REQUIRED QUALIFICATIONS: High School diploma or
equivalent required.College course work in related field
helpful.Experience in a hotel or a related field preferred.Must be
able to convey information and ideas clearly.Must be able to
evaluate and select among alternative courses of action quickly and
accurately.Must work well in stressful high-pressure
situations.Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.Must be effective at listening to understanding and
clarifying the issues raised by co-workers and guests.Must be able
to work with and understand financial information and data and
basic arithmetic functions.Must maintain composure and objectivity
while under pressure.Hotel Villagio & Vintage House offer an
attractive compensation and benefits package and the opportunity to
be part of a dynamic team.The above is intended to describe the
general content of and requirements for the performance of this
job. It is not to be construed as an exhaustive statement of
duties, responsibilities, or requirements. Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this job at any time.Hotel Villagio
and Vintage House are equal opportunity employers
(Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/ PM22
Compensation details: 23-25 Hourly
WagePId914de2efbd3-25660-33173680
Keywords: The Estate Yountville, South San Francisco , Concierge, Hospitality & Tourism , Yountville, California
Click
here to apply!
|