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Desktop Technician/Junior Systems Administrator

Company: Ice Consulting Inc.
Location: South San Francisco
Posted on: July 30, 2020

Job Description:

Who We Are We are a privately owned leading Managed IT Services company. Since 1996 we have specialized in providing a full range of services from Network Security, UNIXLinux Windows Engineering, System Database Administration, Help Desk Support, VoIP Support and maintain IT infrastructures for our clients which are made up of small to medium-sized enterprises. We are looking for highly passionate desktop support professionals that can help elevate our MSP services and drive the growth and success of our company. Who You Are An energetic technically savvy tech professional who is looking to move hisher career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700 users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a back up Junior System Administrator who has worked with Windows servers 20082012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365 and Linux networks. You've also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone and other mobile devices. So here is the Job This is a new position, to be located at our corporate offices in Milpitas, you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians.On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance. Requirements Minimum Requirements 4 yrs. of prior hands on experience in a similar role Bachelors Degree in CS or related field Minimum Requirements Knowledge and experience with MacBook support Windows 7 and newer versions Mobile phone support Desktop Support customer services Confident in troubleshooting problems Windows 2008 or newer Versions Hosted Services such as Gmail and Office 365 Symantec and ESET Antivirus Printing services Knowledge of GPOs VERITAS Backup Exec. Hosted VoIP services, Ring Central, Vonage, etc Ability to produce clear and concise documentation Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick Public Holidays) Family Leave (Maternity, Paternity) Training Development Work From Home Free Food Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Keywords: Ice Consulting Inc., South San Francisco , Desktop Technician/Junior Systems Administrator, Other , South San Francisco, California

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