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Digital Delivery Manager

Company: CSI
Location: South San Francisco
Posted on: August 1, 2020

Job Description:

W2 ONLY in South San Francisco, CA Digital Delivery Manager with EMAIL MARKETING EXPERIENCE 6 month to start (Backfill) Skill Set Required RM (Relationship Management Team ) Relationship Management with Excellent Communication Skills Strong Background Email Performance Open to people from a Marketing Agency Pharma not necessarily required Able to manage several different relationships. EMAIL MARKETING PLATFORMS Marketo Adobe Salesforce Look at Analytics and Report to Marketing Brand Partners to Mkt Brand FTE Conv is available on this role Phone followed by Panel on SiteThe Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through RMEmail within Digital Customer Experience (DCX). DCX is a functional group within Business Operations (GBO) comprised of experienced digital experts who partner across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital cusomer experiences that drive measurable business outcomes. Key Responsibilities Drives customer-centric Relationship ManagementEmail service delivery, quality production, and optimization for impact and efficiency Designs and delivers quality production by adhering to DCX processes and standards Creates project plans and ensures key milestones, dependencies and timelines are proactively communicated across stakeholders and partners Maintains high-quality data in monitor performance, and troubleshoot anomalies in data Leverages internal analytics and external data to support insights and business-focused recommendations Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience Seeks opportunities to optimize, test pilots, or advance new capabilities and share learnings across DCX and the broader enterprise Skills Skills Domain expertise in multichannel digital marketing (database marketing) and deep familiarity with RMEmail production marketing technology, processes, and tools Backgroundunderstanding of technology integration and related executional and process impact Ability to apply data and analysis to drive decision making Strong planning, critical thinking and problem-solving skills to meet goals within constraints of time and budget Bias for action, strong sense of immediacy, and drive to achieve objectives Adept at vendoragency management to maintain healthy partnerships and deliver operational excellence Learning mindset and ability to identifyapply learning to other situations Qualifications Bachelor's degree 5 years experience working in digitalsoftware marketing, digital production, marketing technology, or marketing operations related functions 2 years experience in Relationship MarketingEmailDatabase Marketing Experience in the pharmaceutical, biotech or healthcare industry preferred Keywords Education Bachelor's degree (Business, Marketing, or Computer Science preferred) Required Skills PROJECT DELIVERY MANAGER DATABASE MARKETING DIGITAL CAMPAIGN DIGITAL MARKETING RELATIONSHIP MANAGEMENT RELATIONSHIP MARKETING

Keywords: CSI, South San Francisco , Digital Delivery Manager, Other , South San Francisco, California

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