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General Manager, Aviation Lounge 2

Company: Sodexo USA
Location: South San Francisco
Posted on: June 6, 2021

Job Description:

Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo's Airport Lounge Segment has an exciting opening for the private United Clubs located at San Francisco International Airport. We are seeking a top-notch Club General Manager to lead the food and beverage operations within this private club/lounge(s).

The lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar serving premium wine and spirits. We are seeking a dynamic, energetic and experienced General Manager to be part of creating memorable dining experiences for our guests. This General Manager will be responsible for ensuring excellent front of house guest services for our upscale clubs/lounges.

The ideal candidate for this role will be a seasoned hospitality professional with a food and beverage management background within hotels, restaurants or similar high-end venue. A team consisting of Club Managers, Bartenders, Cooks, Food Attendants and Custodial Staff will report to the General Manager.

Responsibilities include but are not limited to:

  • Food & Beverage:
  • Supply chain management/product ordering
  • Proactive menu design based on customer feedback and take-rates;
  • Local menu creativity/food product placement and display.

  • Staffing/Training:
  • Employee coaching and development;
  • Staffing management (coverage)/schedule planning.

  • Other:
  • Proactive communication/escalation of operational issues and ability to problem-solve in partnership with Regional Manager;
  • Hospitality-centric ability to pivot and try new things in partnership with United based on industry trends;
  • Customer service delivery beyond product service and facility cleanliness- ability to create a friendly environment and appropriately engage with guests;
  • Proactive in identifying and communicating key local market needs/trends in order to support creation of a 'Uniquely United and Distinctly Local" atmosphere.

Check out more about Airline Lounge Hospitality!

Position Summary

Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar, Food For Sale, Appearance Care, Credential Desk, Purchasing and Concierge Services. Senior-most person assigned to a one client account.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo USA, South San Francisco , General Manager, Aviation Lounge 2, Other , South San Francisco, California

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