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Workplace Strategy Partner, gRED - Site Services

Company: Genentech
Location: South San Francisco
Posted on: June 7, 2021

Job Description:

Purpose:

Based in Genentech's South San Francisco Campus and reporting to the Head of Workplace Strategy, the Workplace Strategy Partner represents the Real Estate and Workplace Effectiveness (RE&WE) organization as a primary contact and advisor to client groups for developing creative solutions that use real estate to assist in business challenges. This particular job supports the Genentech Research and Early Development (gRED) group, an employee base of ~3000 employees and growing and the pipeline of initiatives underway for gRED. Current collaboration with gRED team to include:

  • Investigating creative ways to utilize the 1.3M SF of lab and office

  • Identifying new lab and office space.

  • Building a new lab and office facilities on campus.

  • Renovation of our existing lab facilities.

  • Establishing business continuity for the supply chain via our on campus warehousing facilities.

To deliver the best solutions the Workplace Strategy Partner will assure integration of services with RE&WE, Site Services and other business partner functions. In partnership with gRED, they will develop viable options for gRED to develop the most effective short and long term space options with efficiency and effectiveness in mind. This position will require a high degree of customer engagement with excellent facilitation and negotiation skills. Additionally, this position will assess, analyze and evaluate space needs, its utilization and maintain occupancy campus plans to support the RE&WE team's objectives. He/she must work well in a collaborative team, have a seek-to-understand mindset, and have proven ability to influence and drive change.

The ideal candidate is a seasoned program manager or strategic consultant with experience leading cross-functional teams and managing complex design & construction projects in a variety of lab work environment types such as: vivarium, bio-containment, research, pharmaceutical, public health, clinical, process and manufacturing facilities.

Responsibilities:

  • Serves as an advisor to client's senior management on significant planning activities (up to approximately 3000 employees within their client group).

  • Develops options and business case proposals for complex problems requiring the regular use of ingenuity and innovation.

  • Bring forth both short term and long business objectives in order that RE&WE will have a clear directive with scope, criteria and expectations.

  • Participate in all real estate site selection activities as the point of contact for gRED. Thus, knowing the User's strategy, criteria, scope and expectations, along with providing iterative modifications in a timely manner, will assure a proper real estate resolution to support gRED's business.

  • Accountable for delivery of the diverse solutions for client groups.

  • Deep understanding of client business and adjacency needs

  • Experience with the key work practices for an array of lab types including chemistry, biology, instrument, and computational, and their impact on projects and customers.

  • Forecast long-range space required to support client business plans (approx. 1-3 years)

  • Inform campus plan for 3-10 years and identify business triggers for change within gRED.

  • Lead the RE&WE gRED team, composed of the gRED Workplace Integration partners, the Lab Workplace Partner and the Space Planner.

  • In partnership with the gRED Workplace Integration team, be responsible for social, technology (socio-tech) and spatial components of all office-based work environments for gRED; guiding the business in adopting new types of spaces, technology and behaviors to work more effectively in a mix of work settings.

  • In partnership with the gRED Research Principal Lab Planner, collaborate on ways to provide a seamless experience as employees go from lab to workplace environments and ensure key work practices are enabled across campus.

  • Continuously researching, prototyping and evolving work environments to support business transformations and anticipate the needs of the business.

  • Provide guidance and manage the work activities for Space Planners associated with their projects and clients

  • Evaluate client requests to ensure that space changes are in alignment with gRED agreed upon long-term occupancy plans and utilization targets

  • Supports all RE&WE initiatives and program development

  • Collaborate on gRED's locations within the campus plan with the Head of Campus and Scenario Planning. With the Head of Campus and Scenario Planning, review and approve of gRED office space blocking plans for multi-campus or site level projects.

  • Develops and applies space policies and guidelines to client requests and projects

  • Drive continuous enhancements in client service and contributes the development of new processes

  • Maintain client scorecard, key metrics and, dashboards

  • Responsible for periodic progress client reviews on behalf of entire RE&WE Team

  • Ensures that space and facilities requirements are planned and executed on timelines needed to support the client

  • Leadership and accountability for all Real Estate and Workplace Effectiveness solutions for gRED across campus. These projects should align with gREDs business objectives and be integrated with their lab spaces.

  • Leverage RE&WE Site Services partners, Design and Construction, Site Operations, Environmental Health and Safety, Security and Resilience and Workforce Services for subject matter expertise.

  • Responsible for continuing development of OSIS visualization tool with gRED and Site Services parties.

Requirements:

Client/Account Management and Consulting Expertise

  • Extensive experience owning client relationships/accounts. Listens intently, astute at understanding client needs and identifying creative solutions within budget and other key parameters. Thinks strategically and proactively and understands implications and risks associated with recommendations.

  • Extremely effective at prioritization and triage across multiple clients and projects simultaneously.

  • Exceptional communicator with senior leaders and employees. Demonstrates courage in influencing at all levels and preventing escalations. Exceptional presence--presents with clarity and impact.

  • Strong facilitation skills, especially leading cross functional matrixed teams.

  • Successfully led large-scale changes and engages key stakeholders effectively, including those who resist

Space Planning and Socio-Tech Expertise

  • Demonstrated experience developing options and business cases to advance innovative space solutions and meet customer needs (including adjacencies). Great problem solver.

  • Skilled at soliciting business drivers from customers and industry trends-and forecasting multi-year space strategies that support the client needs in the context of a larger campus plan and utilization targets. Ideal candidates will have experience with the implementation of a variety of work environment types, especially R&D labs.

  • Brings best practices, knowledge and experience in adoption of new behaviors and technological practices related to collaboration and future of work.

  • Ability to manage scope, schedule, budget, utilization targets and key metrics.

  • Understands the human dynamic of change-and can enlist deeper experts in support of client needs. Sensitivity to people implications and helping people through adopting new ways of working.

People Management and Team Leadership

  • Experience partnering effectively with architects, design and construction, program managers, ergonomics experts and socio-tech consultants. Skilled at providing direction and influencing where needed.

  • Successfully built teams that delivered and were highly engaged, including employees and contractors.

Culture Fit

  • Highly collaborative; team player and particularly effective partnering with peers in Site Services and a range of levels within the client groups.

  • Organizational savvy and high degree of emotional intelligence. Remains composed even under stress. Creates confidence and calm within a "dynamic" system and unchartered waters.

  • Exceptional customer focus and proactive orientation. Leads and influences versus taking orders. Gifted relationship builder. Anticipates client needs.

  • Passion for creating an environment that allows people to do their best work and leverages technology to create more choice for where and when work gets done.

Qualifications: Education, Experience, Knowledge and Skill

  • 12-15 years of experience in a related field

  • Extensive knowledge of space planning and delivery

  • Extensive experience in campus occupancy planning and the ability to apply experience to unusually complex problems

  • Bachelor's Degree in Architecture, Interior Design, Facilities Management, Business Administration or related field

  • Exceptional program management, project manager skills

  • Excellent communication, facilitation and presentation skills

  • Exceptional problem solving and decision making skills

  • Able to manage processes and relationships within a highly matrixed organizations and cross-functional teams

  • Advanced skills in managing conflicting requirements and able to negotiate to best possible outcome for GNE & gRED

  • Exceptional client management skills

  • Exceptional organizational skills

  • Advanced in data analysis and reporting

  • Proficient in Google suite

  • Proficient in Bluebeam

Keywords: Genentech, South San Francisco , Workplace Strategy Partner, gRED - Site Services, Other , South San Francisco, California

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