Housing Stability Coordinator
Company: Hamilton Families
Location: San Francisco
Posted on: April 24, 2024
Job Description:
Housing Stability Coordinator
Position Type: Full Time
Compensation: $65,520/annually + benefits
Location: San Francisco, CA (on-site)
Priority Application Deadline: Sunday, March 3, 2024 at 11:59
pm
Applications without a Cover Letter will not be considered.
Hamilton Families
Our mission is to end family homelessness in the San Francisco Bay
Area. Established in 1985, Hamilton Families is San Francisco's
leading service provider to homeless families, with carefully
designed programs to prevent homelessness, provide shelter and
stability, return families to permanent housing and support the
well-being of children experiencing homelessness. We currently
operate these programs across five sites in San Francisco, and in
recent years have partnered with organizations such as the Giants,
Google, Salesforce, Twitter, Airbnb, government officials and the
wider Bay Area community. For more information, visit
www.hamiltonfamilies.org.
Program and Position Overview
Hamilton Families (HF) is dedicated to ending family homelessness
in the San Francisco Bay Area. The Housing Services program assists
families to secure housing through housing search assistance,
move-in financial assistance, eviction prevention, medium-term rent
subsidies, and home-based case management to help families move
toward self-sufficiency.
The Housing Stability Coordinator supervises the provision of
services designed for individuals who are seeking long-term support
in stabilizing their housing. This position is responsible for
ensuring that Hamilton's mission is executed properly, and for
overseeing the operational functions carried out by direct service
staff. The Coordinator will ensure that participants are provided
services and support in a trauma-informed, holistic manner, in an
environment free from shame or stigma. The Housing Stability
Coordinator directly supervises Housing Stability Specialists,
implements new hire and ongoing training for the team, and ensures
compliance with contract objectives. The Housing Stability
Coordinator provides hands-on support, guidance and training for
Housing Stability Specialists to ensure high-quality services that
assist families in achieving economic and housing stability. The
Housing Stability Coordinator serves as a bridge between direct
service and administrative functions within the agency, in addition
to serving as a liaison for communication among collaborative
members. The Housing Stability Coordinator may carry a caseload of
families as needed.
Primary Duties and Responsibilities
Stability Department Leadership and Management
- Collaborate with Housing Stability Manager to oversee the
on-going daily operation of the Housing Stability department within
the Hamilton Families Rapid Rehousing program.
- Assist in the creation and implementation of new and innovative
programming and support services to meet the ongoing and emerging
needs of families who are homeless and at-risk of
homelessness.
- Monitor the overall effectiveness, efficiency of the program
and services, and collaborate to improve policies and procedures,
operations manuals, and training guides to increase and maintain
the highest level of quality.
- Integrate best practices and principles into program services
and operations, including Housing First, Trauma Informed Care, and
Motivational Interviewing.
- Communicate closely and frequently with all members of the
housing team to improve systems, solve problems, share resources,
and coordinate work. Respond to requests from the Executive
Leadership and other departments in Housing Services Leadership
(Intake and Navigation) and all other departments including Data,
Partnerships, Real Estate, HR, Admin, and Fiscal
- Provide departmental updates for newsletters, board meetings,
communications department, etc.
- Organize and facilitate two weekly stability meetings including
scheduling guests and training.
- Assist in developing ongoing expertise in delivering culturally
competent services to a diverse population.
- Maintain and promote the flexible, cooperative, harmonious,
teamwork environment HF strives to foster within the
workplace.
- Work closely with Real Estate Leadership at Hamilton Families
to assure quality control concerns are managed efficiently and
effectively, and that positive relationships with landlords and
property management companies serving low-income families are
maintained.
- Collaborate with the Strategic Partnerships department to
identify resource needs specific to neighborhoods/cities/counties
where the families reside.
- Coordinate staff involvement in the planning of fun yearly
events for families including Holiday celebrations, gift
distributions, and Back to School events.
- Attend other programs, organizational and outside community
meetings as assigned. Represent and act as a liaison for the
program to funders, other community organizations, volunteers, and
donors as needed.
- Participate in various departmental projects and represent the
stability department in internal meetings and workgroups.
- In the absence of the HSD, the Coordinator will oversee and
ensure the on-going daily operation of all department activities.
Staff Supervision
- Directly supervise a maximum of 7 case management staff.
- Supervision includes providing direct administrative
supervision of program staff, performance evaluation and
management, regular supervision meetings; monitoring employee
workloads, coordinating schedules, and establishing work plans and
priorities.
- Identify, provide, and track professional development and
training needs for all assigned staff.
- Assign Housing Specialists for each household, track caseload
sizes and trends across staff and monitor overall case load
assignments to ensure evenness and manageability.
- Identify special projects for staff and offer support and
supervision to ensure projects are completed on time and to the
highest standard possible.
- Develop guidelines for performance management and ensure staff
are accountable for meeting performance expectations and take
corrective action as needed. Develop and communicate program
expectations, policies, and procedures. Ensure compliance with
housing program agreements.
- Oversee the design of participant service plans, ensuring they
are consistent with organizational and programmatic objectives and
goals.
- Maintain positive participant relations. Develop a work
environment focused on customer service, diversity, respect and
equity. Provide staff with leadership and guidance to ensure a
positive experience for participants.
- Facilitate regular case review, exit planning and program
coordination meetings. Hiring and Training
- Lead recruitment, hiring and training efforts of case
management staff within the department, in a manner consistent with
HF personnel policies and procedures.
- Develop and conduct new-hire and ongoing training for case
management staff based on program needs.
- Identify and implement training for staff on case management,
case noting, family dynamics, goal setting, and strengths-based
support. Participant Relations
- Respond to all participant escalations and requests in a timely
manner and demonstrate professional boundaries and ethics.
- Respect and honor participant's rights and
responsibilities.
- Receive client grievances and respond appropriately. Notify
Housing Stability Director, as necessary.
- Provide solutions and coaching to specialists in response to
challenging participant circumstances.
- Hold cases in very limited circumstances, and only as
determined together with the Housing Stability Director. Data and
Contract Compliance Management
- Review and submit reports and information documenting services
and progress towards service objectives and goals.
- Conduct database and participant file audits, providing quality
assurance oversight.
- Oversee and assure accurate data collection, maintenance of
participant files, reporting requirements, and all assigned
services are in compliance with all applicable internal and
external regulations and requirements.
- Provide supporting documentation and periodic reports or
presentations for stakeholders as required by contract
partners.
- Regularly review Stability-related data. Problem solves issues,
work towards improvements of key metrics, and acknowledge great
work. Keep Housing Stability Director informed of trends (positive
or negative) and associated work.
- Produce and submit regular reports on active cases, exits, and
participant progress to contract partners. Procedural Management
- Work closely with the Housing Stability Director on various
organizational activities and special projects.
- Serves as project lead on assigned projects.
- Assist the Program Director and Project Manager in developing
and revising policies and procedures, operations manuals, and other
procedural guides.
- Work with Project Manager to ensure that stability paperwork
templates are compliant with data and procedural requirements
within each contract. Regularly review paperwork and processes and
work with Project Manager to update according to info from HSH,
Coordinated Entry, HUD, CalWORKs HSP, etc.
- Efficiently run and maintain various processes (for example:
Transfer of Care, Case Reviews, Follow up calls, surveys etc.)
- Develop and implement program systems for case management
procedures, caseload standards and assignments, tracking and
quality assurance review and ensure contractual requirements are
met.
- Review and approve check requests for supplemental subsidy
payments, stability participant financial assistance payments.
Track expenses related to funding codes and individual
families.
- Ensure that check requests and other fiscal systems are
completed in a precise and accurate manner. Work to develop team
guidelines for proper submission.
- Manage and ensure timely completion of monthly housing subsidy
payments.
- Assist with logistics of distribution of donations such as
backpacks, holiday gifts, laptops, etc.
- Work with the Data and Evaluation team to implement new data
platforms and tools to improve service area outcomes.
- Develop, implement, and manage Extension Request Review Board
to ensure standardization of extension decisions.
- Other duties as assigned. Qualifications, Skills and Abilities
- Bachelor's Degree from an accredited college or university in
social work, psychology, a public health field, and/or in a
management field such as public, or non-profit administration.
- A minimum of two years of professional experience in a relevant
social welfare position, one year of which needs to include
management and supervision of program staff and operations.
- Minimum three years' experience working with homeless
populations; Demonstrated understanding of the social and
interpersonal dynamics of poverty and homelessness; Experience
working with mental health related issues, substance abuse,
domestic violence, HIV/AIDS related issues, etc.
- Demonstrated ability to exercise appropriate authority and
sound judgment when needed.
- Ability to uphold program and personnel policies and procedures
and to support staff in doing so.
- Ability to coordinate, implement, assist in, supervise, and
evaluate program activities and diverse staff.
- Ability to establish and maintain effective working
relationships with a variety of individuals and groups.
- Familiarity with the principles, practices, and techniques of
local, state, and federal contract management; contract
negotiation, monitoring and evaluation; and supervision.
- Knowledge of community resources in the Bay Area; Broad
understanding of social service system, with particular emphasis on
housing assistance and services for families and children.
- Knowledge of Housing First and Harm Reduction philosophies in
working with homeless and at-risk populations
- Strong commitment to collaboration; ability to work
independently as well as a member of a team.
- Must be able to role model and demonstrate exceptional
professional boundaries.
- Must possess the ability to manage multiple projects with
demanding deadlines, superior organizational abilities, and the
demonstrated ability to maintain a quality workplace in a fast
paced and changing environment; Ability to plan and implement
innovative programs.
- Good meeting facilitation skills.
- Excellent written and verbal communication skills; proficient
in Microsoft Office Suite. Able to make regular entries, run
reports and maintain a client Salesforce database.
- Bilingual English/Spanish language capacity desired
- A valid CADL, clean driving record, and proof of insurance;
able and willing to travel locally as needed.
- Essential job functions include using a telephone, working at a
standard computer terminal; ability to follow reasonable ergonomic
accommodations; sit and stand for long intervals; reach, bend,
lift, and carry up to 40 pounds depending on position; and walk up
and down stairs several times a day.
- Criminal background check, fingerprint imaging, TB
(Tuberculosis) clearance, and documentation required post
offer.
Hamilton Families is proud to be an Equal Employment Opportunity
employer. Equity, diversity, and inclusion are central to our
organization. We actively seek and prioritize diversity in our
teams. We welcome applications from people with a variety of
backgrounds and ages, including people of color, candidates with
lived experiences, candidates in the LGBTQ+ community, and
candidates who identify personally at any part of the gender
spectrum. Additionally, we are committed to working with and
providing reasonable accommodations to individuals with
disabilities.
We look forward to your application!
Keywords: Hamilton Families, South San Francisco , Housing Stability Coordinator, Other , San Francisco, California
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