Server | Hilltop Restaurant | Part-Time

Company: Carneros Resort and Spa
Location: Napa
Posted on: February 14, 2026

Job Description:

Job Description Job Description Reports to: Hilltop Manager Hilltop Restaurant is seeking a professional, service-driven Server to deliver elevated dining experiences in a seasonal, luxury restaurant environment. In addition to restaurant service, this role is responsible for executing Cottage Dining (In-Room Dining) orders from start to finish, ensuring a seamless, personalized guest experience. Servers at Hilltop are expected to provide warm, attentive, and knowledgeable service while anticipating guest needs and upholding Forbes-level hospitality standards across both on-property dining and private cottage settings. Key Responsibilities Guest Experience & Service Excellence Deliver personalized, attentive service to guests dining at Hilltop Restaurant and within guest cottages. Anticipate guest needs and respond promptly, professionally, and graciously. Handle guest concerns, special requests, and service recovery with poise and a solutions-oriented mindset. Food & Beverage Knowledge Maintain thorough knowledge of all menus, including seasonal offerings, ingredients, and preparation methods. Confidently guide guests through food, wine, and cocktail selections, offering thoughtful recommendations and pairings. Communicate effectively with culinary and beverage teams to ensure accurate execution of all orders. Cottage Dining (In-Room Dining) Operations Answer cottage dining calls and accurately enter orders into the POS system. Coordinate timing with the kitchen to ensure proper pacing, presentation, and food quality. Prepare, assemble, and deliver cottage dining orders promptly and professionally to guest cottages. Set up in-room dining service according to resort standards, including tray presentation and guest interaction. Retrieve trays, serviceware, and equipment in a timely and discreet manner following service. Ensure all cottage dining orders meet Forbes service standards and guest expectations. Operational Responsibilities Take and enter restaurant and cottage dining orders accurately, ensuring dietary restrictions and preferences are properly communicated. Maintain cleanliness and organization of service stations, dining areas, and cottage dining equipment. Follow all service timing, presentation, and quality standards. Support special events, private dining experiences, and seasonal programming as assigned. Team Collaboration & Standards Work collaboratively with hosts, bartenders, culinary staff, and management to ensure seamless service across outlets. Participate in pre-shift meetings, training sessions, and ongoing service education. Adhere to all health, safety, sanitation, and responsible alcohol service guidelines. Uphold Forbes service standards and the luxury brand expectations of the resort at all times. Qualifications Previous experience in fine dining, luxury hospitality, or in-room dining preferred. Strong communication skills with a polished, professional demeanor. Ability to thrive in a fast-paced, guest-focused environment while managing multiple service channels. Knowledge of Napa Valley wines and seasonal cuisine is a plus. Team-oriented attitude with a commitment to service excellence. Schedule & Physical Requirements Flexible availability required, including evenings, weekends, holidays, and peak seasons. Ability to stand and walk for extended periods during service and deliveries. Ability to lift and carry up to 25 pounds , including trays, serviceware, and food deliveries. Ability to navigate indoor and outdoor spaces, including walking between cottages across the resort property. Total Compensation Base Salary Medical, Dental & Vision Insurance Health and Dependent Care FSA Options Life Insurance, Short-Term Disability and Long-Term Disability Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance 401k with Employer Match Paid Time Off (PTO) & Sick Leave

Keywords: Carneros Resort and Spa, South San Francisco , Server | Hilltop Restaurant | Part-Time, Seasonal Jobs , Napa, California